Note: This policy is formulated in accordance with Taiwan's laws and regulations (including the Consumer Protection Act and the Personal Data Protection Act); warranty benefits do not affect your rights to return, exchange, and file complaints under the law.
1. Warranty Commitment
GoPlayer® is committed to providing consumers with high-quality products and comprehensive after-sales service. All products purchased through our official website or authorized dealers are covered by a limited warranty. This warranty policy is intended to protect the fundamental rights of consumers and does not affect your legal rights to return, exchange, or file a complaint.
- Appreciation period: In accordance with the Consumer Protection Law, remote transactions provide a 7-day appreciation period (not a trial period) . Please follow the return policy.
- Warranty is an after-sales guarantee and runs parallel to the right of return and exchange under the Consumer Protection Law and they do not conflict with each other.
2. Warranty Period
- General merchandise: 90 days from the date of purchase.
- Golf shoes: The warranty period is as stated on the shoe model's dedicated page.
- Golf gloves: The warranty period is as stated on the gloves page.
- Other specific products: If otherwise marked, please refer to the product description.
※ If the product is replaced or repaired during the warranty period, the warranty period will be recalculated from the date of replacement or repair .
It can speed up the review and protect your rights.
3. Warranty Process
Submit an application
- Official website purchase: Log in to GoPlayer® Member → About → Warranty Policy → Warranty Request (online form).
- Dealer purchases: Return to the original place of purchase and present proof of purchase (or follow the dealer's online service process).
- If you are unable to produce proof: you may provide credit card transaction records, bank transfer records, or dealer membership records as supporting evidence. If verification is still unsuccessful, GoPlayer® or the dealer reserves the right to determine whether or not to provide warranty coverage, and may offer a paid repair plan as appropriate.
Returning Products
After confirmation by customer service, please return the product to the designated testing center according to the instructions and properly package it to avoid secondary damage. Please do not pay cash on delivery.
Secondary damage caused during delivery shall be borne by the sender.
Detection and Evaluation
The brand will complete the test and notify the results within 5 working days after receiving the product.
Solution
- Covered by warranty: free repair or replacement.
- Not covered by warranty: We will provide you with a repair quote and you can choose whether to pay for the repair.
Product Returns
After processing is completed, send it back to the address you provided in the " Warranty Claim Form ".
- During warranty period: return shipping fee shall be borne by the brand.
- Paid repair/non-warranty: Inspection and logistics fees will be charged.
4. Warranty Scope
- Manufacturing defect: A defect in material or workmanship caused by the production process.
- Functional failure: A non-human fault that occurs under normal use.
- Brand testing has confirmed that this is a manufacturing defect.
5. Exclusion Clauses
- Golf shoes: Please refer to the " Golf Shoes Warranty Statement ".
- Golf gloves: Please refer to the " Golf Gloves Warranty Statement ".
- Personal hygiene products: such as socks, sun masks, sun sleeves, inner wear, etc., are not eligible for return or warranty due to hygiene considerations.
- Golf TEE: As a consumable item, wear and tear caused by normal use is not covered by the warranty; only obvious manufacturing defects can be requested for replacement.
6. Not covered by warranty
| situation | Is there a warranty? |
|---|---|
| Man-made damage, scratches, cuts | ❌ |
| Self-disassembly and modification | ❌ |
| Damage caused by accidents (fire, flood, earthquake) | ❌ |
| Prolonged exposure to sunlight, moisture, or improper storage | ❌ |
| Not following the brand's recommended cleaning/maintenance methods | ❌ |
| Damage caused by non-original accessories | ❌ |
| Expired warranty period | ❌ |
VII. Explanation of Consumers’ Legal Rights and Interests
- According to the Consumer Protection Act, if a product has major defects that endanger safety, you may request a return, exchange, or compensation.
- This warranty policy shall not deprive you of your basic rights and interests as provided by law.
- If you are dissatisfied with the outcome, you may file a complaint with the local consumer protection officer or competent authority.
8. Data Retention and Privacy
GoPlayer® only uses the personal information you provide during warranty claims and processing, and will store it properly in accordance with the Personal Data Protection Act. It will not be used for unauthorized commercial purposes.
IX. Customer Service Contact Information
- Official website: Customer service chat bubble in the lower right corner
- LINE Customer Service: Click to join the official LINE
- Customer Service Email: goplayer@worldmart.com.tw
- Customer Service Hotline: +886-2-2298-8878
- Service Hours: Monday to Friday 10:00–18:00 (main service hours). Messages left outside these hours will still be accepted and will be processed on the next business day.
10. Final Interpretation
This warranty policy is formulated by GoPlayer® and GoPlayer® reserves the right of final interpretation; if there is any conflict with local laws, the laws shall prevail.
11. Frequently Asked Questions (FAQ)
Q1: Do I need to pay for the return shipping myself?
A1: Yes. When shipping the product back to the testing center, consumers are responsible for paying for shipping and any related expenses. However, if the product is found to be covered by warranty, GoPlayer® will cover the shipping costs for returning the product to the consumer.
Q2: What should I do if the product has been discontinued?
A2: If the product has been discontinued but still meets the warranty policy, we will try our best to provide a repair plan or replace it with a product of equal value. You can choose whether to accept the alternative plan based on the actual situation.
Q3: Can I directly exchange the product for a new one during the warranty period?
A3: Whether the product will be directly replaced with a new one will be determined based on the inspection results and the product condition. If the product cannot be repaired or has a major manufacturing defect, the brand may provide a new product replacement service.